Terms of Services

Welcome to Organic Food Company. These Terms of Service (“Terms”) govern your access to and use of our website, services, and products. By placing an order or interacting with us, you agree to be bound by the following terms and conditions.

1. Introduction

These Terms apply to all users of our services, including customers, vendors, and browsers. If you disagree with any part of these Terms, please do not use our services.

2. Eligibility

To use our services, you must be at least 18 years old or the age of majority in your region. By placing an order, you confirm that you meet this requirement and can enter into binding contracts.

3. Product Disclaimer

Our primary product is natural, perishable mangoes. By their nature, they may vary in size, ripeness, appearance, and taste. These variations are not defects and do not constitute grounds for refunds.

4. Order Acceptance & Cancellation

We reserve the right to reject or cancel orders at our sole discretion, including for reasons such as:

Suspected fraudulent activity
Product unavailability
Pricing or typographical errors
Incomplete or incorrect customer information

Orders can only be canceled within 2 hours of placement by emailing organicfoodcompany150@gmail.com.

5. Pricing & Payment Terms

All prices are in Pakistani Rupees (PKR) and are subject to change without prior notice. We accept payments through:

Cash on Delivery (COD)
Bank transfers
Mobile payment gateways (e.g., JazzCash, Easypaisa)

Payment must be completed for the order to be confirmed and processed.

6. Shipping Policy

We ship only within Pakistan using reliable courier partners. Estimated delivery time is 2–5 business days, depending on your location. Delays caused by courier services, weather, or unforeseen circumstances are beyond our control.

Refer to our full Shipping Policy for more information.

7. Risk of Loss & Delivery Issues

Risk of damage or loss passes to the customer upon delivery. We are not liable for:

Delays due to customer unavailability
Incomplete or incorrect shipping details
Spoilage due to late pickup or delivery refusal

8. Return & Refund Policy

Due to the perishable nature of mangoes, we only accept refund requests under strict conditions (e.g., product received rotten or severely damaged). Customers must report such issues within 24 hours with clear evidence.

Read our full Return & Refund Policy for eligibility and process.

9. Customer Obligations

You agree to:

Provide accurate, up-to-date personal and delivery information
Use the website for lawful purposes only
Not engage in fraudulent, abusive, or harmful behavior
Handle the products with care after delivery to avoid spoilage

10. Product Handling After Delivery

We are not responsible for any damage, spoilage, or loss after the product is delivered. Store mangoes properly upon receipt. No compensation will be provided for issues caused by improper storage.

11. Intellectual Property Rights

All content on this website—images, branding, text, graphics—is the exclusive property of Organic Food Company. Unauthorized reproduction or redistribution is strictly prohibited and may result in legal action.

12. Website Use & Security

You must not use our site for any illegal, harmful, or disruptive activities, including:

Attempting to hack or overload the server
Spamming or spreading malware
Violating intellectual property laws

Violators will be banned and may face legal consequences.

13. User Content & Reviews

Any feedback, reviews, or suggestions submitted become our property. We may use them for promotional or operational purposes. Offensive, misleading, or false reviews will be removed.

14. Modifications to Services

We reserve the right to modify, suspend, or discontinue any part of our services (including prices and product availability) at any time without notice.

15. Limitation of Liability

We are not liable for:

Any indirect or incidental damages
Health issues or allergies caused by mango consumption
Delays, losses, or failures caused by third-party services
Force Majeure events (e.g., natural disasters, political unrest)

All purchases are made at the customer’s own risk.

16. Indemnification

You agree to indemnify and hold Organic Food Company, its owners, affiliates, and employees harmless from any claims, damages, or losses arising from your violation of these Terms or misuse of our products.

17. Privacy & Data Usage

Your privacy is important to us. We collect only necessary data to fulfill your orders and improve service. For full details, refer to our Privacy Policy. We never sell or share your data with third parties for profit.

18. Third-Party Links & Services

Our website may contain links to third-party platforms (e.g., payment processors, social media). We are not responsible for the content, privacy, or policies of these platforms.

19. Governing Law & Jurisdiction

These Terms are governed by the laws of Pakistan. Any disputes shall be settled under the exclusive jurisdiction of the courts in [Insert Your City], Pakistan.

20. Contact Us

For any questions, concerns, or legal notices, contact us at:

📧 Email: organicfoodcompany150@gmail.com