Refund & Return Policy

At Organic Food Company, we take great pride in delivering fresh, premium-quality mangoes straight from the farm to your doorstep. Due to the perishable nature of our products, our Return & Refund Policy is carefully structured to ensure fairness, quality assurance, and customer satisfaction.

1. Eligibility for Refunds

We offer refunds only under the following conditions:

• The mangoes are damaged, rotten, or spoiled upon delivery.

• The product received is incorrect or does not match the order placed.

• The mangoes are severely unripe or overripe beyond acceptable natural variance.

2. Non-Refundable Scenarios

We do not offer refunds or returns in the following cases:

• Delay in delivery caused by incorrect shipping details provided by the customer

• Minor weight or size variation due to natural moisture loss

• Slight differences in color, size, or appearance from product photos

• Mangoes damaged after delivery due to improper handling or storage by the customer

• Change of mind after order dispatch

3. How to Request a Refund

To request a refund, please follow these steps within 24 hours of receiving your order:

1. Email us at: organicfoodcompany150@gmail.com

2. Include the following in your email:

   • Order number

   • Full name and contact details

   • Clear photos/videos showing the issue with the product

   • A brief explanation of the problem

Our team will review your request within 24–48 hours and contact you with the resolution.

4. Refund Process

• Once your request is approved, refunds will be processed within 3–5 business days.

• Refunds are issued via the original payment method or as store credit, based on your preference.

• If your payment was made via Cash on Delivery (COD), we may offer a replacement or discount on your next purchase instead of a direct cash refund.

5. Replacements & Partial Refunds

If only part of the order is affected (e.g., 2 out of 5 kg mangoes are spoiled), a partial refund or replacement will be offered accordingly. We strive to resolve every issue fairly and promptly.

6. Cancellations

• Orders can be cancelled within 2 hours of placement by emailing us at organicfoodcompany150@gmail.com.

• Once the order is dispatched, cancellations will not be entertained under any circumstances.

7. Contact Us

For questions, complaints, or refund requests, please feel free to contact us:

📧 Email: organicfoodcompany150@gmail.com

We are committed to ensuring that every mango you receive is fresh, flavorful, and farm-direct. Your satisfaction is our top priority.